HP Integrity rx5670 Server - Manual (Page 50)

tab, or the category does not display at all. When I click the link under the
Integrated Agents
, a page displays indicating The application is not available.
Solution: On Windows, the associated Win32 service is stopped. You must restart the HP Version
Control Agent or HP Version Control Repository Manager's Win32 service on the server. If the
service is not set for automatic startup, then configure the service to start automatically. If the service
stopped unexpectedly, check the Windows NT Event Log as well as the application's log for
additional information.
On Linux, the associated VCA daemon process is stopped, and the VCA daemon can be restarted
by the root user running /etc/init.d/hpvca restart.
Service and support
Support for HP Version Control Agent (VCA) is provided as an adjunct to support of the underlying
hardware. The purpose of the HP Support page is to provide you with a variety of product-, service-,
and support-related resources. In particular, you can use this page to:
● Go to http://www.hp.com/servers/manage. This website is devoted to Systems Management
Products. You will find a wealth of product- and service-related information on this portal.
● Access links to HP’s support home page and World-Wide-Website locator for phone numbers,
online tools, and information.
● Contact the HP Support Forum to get answers to your questions about HP products. The HP
Support Forum can be found at http://forums.itrc.hp.com/.
Keeping good records of your configuration can significantly speed up the troubleshooting process.
Consult the following list when you obtain assistance from your HP service provider:
● Management PC make, model, and serial number information
● Operating system information, including version number, a list of all service packs that have
been applied, the Compaq SSD version, and Insight Management Agent's names and versions
that have been applied
● Hardware configuration information:
❍ Survey Utility output or Inspect printout
❍ System Configuration Utility printout
❍ Description of any non-HP or non-Compaq equipment that is not shown on the Inspect or
System Configuration
printout.
Windows events
The following table shows a listing of Windows 2000/Windows NT events that are applicable to
the VCA.
50
Troubleshooting