HP Integrity rx5670 Server - Manual (Page 37)

Troubleshooting
HP Version Control Agent
Access problems
My Install buttons are grayed out in the VCA when I configure the VCA with
administrator, operator or even invalid credentials to connect to the VCRM.
Solution: The VCRM's SMH has anonymous access enabled.
HP recommends that you upgrade the VCRM with the version from the 7.50 HP Management CD.
HP SIM problems
How do I recover from a failed update when the software repository becomes
unavailable while the update is performed in HP Systems Insight Manager (HP
SIM)?
Solution: If the update task uses a software version criteria, execute the task again. The update
starts over and the Smart Components that are deployed are only installed if supported by the
target servers.
Use the task log to examine the target systems and determine where the update failed.
The software update feature in HP SIM does not locate any repositories. How can
this be corrected?
Solution: Verify the Discovery settings and ensure that the IP range specified does not exclude the
selection of available repositories. Also, for a repository to announce itself as such to HP SIM,
ensure that the repository is managed by the HP Version Control Repository Manager (VCRM).
While it is not necessary, it is useful to set up a VCRM on a system before you run Discovery in HP
SIM for the first time. Make sure that the VCRM trusts HP SIM.
One of the three items I was trying to install from HP SIM failed to download from
the repository, yet the other two items, which downloaded properly, did not
install.
Solution: If any items fail to download from the repository, the VCA will not attempt to install any
of the items.
I set up a task to notify me using email when a software update task completed
in HP SIM, but when the event arrived, not all of the software was completely
installed.
Solution: The software update task sends the VCA on each target system a command to install the
specified components. After the install command has been sent to the last system, the software
update task completes, and the completion event is sent. However, at this time, some of the systems
might still be in the process of downloading components and installing them.
Why can’t I install or update the VCRM using the VCA? I receive an Unable to
install the Microsoft XML Parser 3.0 (1603) error.
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