HP Integrity rx5670 Server - Manual (Page 44)

To resolve this issue, use Internet Explorer 6.0 SP1 or later, or HP Remote Deployment Utility to
configure components.
The Upload Support Pack task does not work. What is happening?
Solution: The browser settings to download and run ActiveX controls must be enabled for the Upload
ProLiant Support Pack
task to work.
To configure the Microsoft Internet Explorer security settings
1. From the Microsoft Internet Explorer toolbar, click Tools and select Internet Options. The
Internet Options
dialog box appears.
2. Click Custom Level. The Security Settings dialog box appears.
3. Under ActiveX controls and plug-ins, Download signed ActiveX controls, select Enable.
4. Under Run ActiveX controls and plug-ins, select Enable.
5. Under Script ActiveX controls marked safe for scripting, select Enable.
6. Click OK to save your settings. You are returned to the browser.
Catalog problems
When I copy the files from a ProLiant and Integrity Support Pack into the repository
manually, I might not see all of the new components listed on the Catalog page.
What can I do to see these files?
Solution: When you copy files into the repository manually without using the VCRM, the repository
might need to be rescanned and the catalog rebuilt. For more information regarding copying files
into the repository manually, refer to the VCRM help files, Updating the Repository Manually from
the HP SmartStart CD (for ProLiant servers) or HP SmartSetup CD (for Integrity servers). For more
information regarding rescanning the repository, refer to VCRM help files, Rescanning the Repository
and Rebuilding the Catalog.
The rescan functionality does not seem to work on my VCRM. Why is this
happening?
Solution: The rescan functionality does not work when the Auto Update is in progress. After the
Auto Update
is complete, the repository rescans itself, and all the components and ProLiant Support
Packs downloaded during the Auto Update are displayed in the catalog.
During the automatic update, I received the following error, The automatic update
failed because an error occurred while retrieving the download site
catalog. The error message referenced an error for the catalog.xml file and an
error code 12007, 12015, and etc. What does this mean?
Solution: While the automatic update process was in progress, the VCRM was unable to connect
to the website.
HP recommends the following actions:
● Verify that the hardware connection for the Internet is secure, for example, phone line or cable,
to the machine where the VCRM is installed.
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Troubleshooting