HP Integrity rx5670 Server - Manual (Page 38)

Solution: You are attempting to install the VCRM with the VCA, whose service does not have
administrative privileges.
Perform the recommended changes only on servers running both the VCA and VCRM:
1. Launch the Services program.
2. Right-click the VCA service.
3. Select Properties.
4. Click the Log On tab.
5. Click This account.
6. Enter the name of or browse to a user with administrative privileges using Browse.
7. Click OK to save the changes.
You will now be able to install and upgrade the VCRM using the VCA.
Log problems
Why do I see a reboot required, Status 2 in the VCA Log but not in the Install
Log?
Solution: The VCA Log page contains information logged by the VCA during its operation. The
VCA Log
is often informational when you are trying to troubleshoot a problem, such as why a
specific task failed. In this specific case, the component setup program detected that the installation
succeeded, but will not be complete until the system is rebooted. The VCA does not reboot the
system after each component install, but at the end of all installations, to avoid unnecessary restarts.
If the installation task was started without the reboot automatically option selected, you must
restart the server manually to ensure proper installation of all software.
The Log page contains information logged by the component setup program.
Why do some of my components not install and report in the log as failed,
although the hardware exists on my server and requires the update?
Solution: Some HP components are not written to support silent installation, such as HP NIC drivers
for Windows NT, which is an installation that requires user intervention. The VCA can only install
components that are written for silent installation. The following components currently do not support
silent installation:
● NetFlex/Netelligent Adapter Driver for Windows NT 4.0
● Ethernet/Fast Ethernet or Gigabit NIC Driver for Windows NT 4.0
● Array Redundancy Software for Windows 2000
In the event silent installation is not supported, HP recommends the following procedure
1. View the VCA log and determine which component failed.
2. Access the failed system, and browse to the VCRM repository from that system.
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Troubleshooting