HP XP Array Manager Software - Manual (Page 12)

Restoring backup data acquired on the standby server (when the automatic seed function is
not used) .................................................................................................................. 466
Backing up and restoring in SCR configurations .......................................................................... 470
System configuration ......................................................................................................... 470
Backing up in an SCR configuration .................................................................................... 471
Roll-forward recovery on backed up data acquired in an SCR configuration ............................. 475
Point-in-time restoration when not using the SCR seed function ................................................ 479
Point-in-time restoration when using the SCR seed function ..................................................... 482
Backing up and restoring in DAG configurations ......................................................................... 485
System Configuration ........................................................................................................ 485
Backing up active mailbox database copies ........................................................................ 487
Backing up passive mailbox database copies ...................................................................... 490
Restoring backup data of an active mailbox database copy ................................................... 493
Restoring backup data of a passive mailbox database copy .................................................. 496
Backing up and restoring storage groups using a tape backup management software that is unable to
link with Application Agent ...................................................................................................... 499
Backing up and restoring storage groups by using a file share ...................................................... 500
Preparing to use a file share for storage group backup and restore ......................................... 501
Example of using a file share for storage group backup ......................................................... 501
Example of using a file share for storage group restoration .................................................... 502
Deleting backup data .............................................................................................................. 502
8 Troubleshooting ............................................................................. 503
Troubleshooting procedure ....................................................................................................... 503
Troubleshooting extended commands ........................................................................................ 503
Data required for troubleshooting .............................................................................................. 504
Data required for troubleshooting ....................................................................................... 504
OS log information .................................................................................................... 504
Application Agent information ..................................................................................... 505
RAID Manager information ......................................................................................... 507
Database information (when the backup is of an SQL Server database or Exchange
database) ................................................................................................................. 508
Other information ...................................................................................................... 508
Operation details ....................................................................................................... 508
Log files output by extended commands .............................................................................. 508
Adjusting trace log settings ...................................................................................................... 511
Adjusting the output level for detailed trace log information ................................................... 511
Adjusting the number of log files for detailed trace log information ......................................... 511
Investigating collected data ...................................................................................................... 511
Investigating standard output logs ....................................................................................... 512
Investigating the trace logs for Application Agent-cooperative software .................................... 512
Investigating the detailed trace log ..................................................................................... 512
Troubleshooting dictionary map file errors .................................................................................. 514
Displaying dictionary map file information or backup information ........................................... 515
Recreating dictionary map files .......................................................................................... 515
9 Support and other resources ............................................................ 517
Contacting HP ........................................................................................................................ 517
HP technical support ......................................................................................................... 517
Subscription service .......................................................................................................... 517
Documentation feedback ................................................................................................... 517
Related information ................................................................................................................. 517
Conventions ........................................................................................................................... 518
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