Matrix recovery management job troubleshooting – HP Matrix Operating Environment Software User Manual
Page 57

Warning: Matrix recovery management is quiesced. No new operations will
be allowed.
Warning
message
Matrix recovery management has been quiesced. All configuration buttons (Create, Edit, Delete,
etc…) are disabled.
Cause
Wait for Matrix recovery management to be unquiesced.
Action
Warning: Unable to remove CLX credentials for _server_name> (these server credentials may not exist in CLX). Matrix Warning recovery management will continue to delete _server_name>. HP recommends that you check and manually remove the CLX credentials. Failure to clean a CLX credential after successfully deleting a Storage Management Server. Cause To check and clean a CLX credential, open a command prompt window on the CMS: Action • Change to the CLX bin directory. For example, cd c:\Program • Execute CLX3PARCONFIG array /remove name= • Check the command output message. Matrix recovery management Job troubleshooting Failure of a Matrix recovery management Activate, Deactivate, Recovery Group import or Site By default, Matrix recovery management automatically retries failed activation and deactivation The details of each failed Job are logged to the lsdt.log file under the Matrix recovery management indicates that a site import Job failed due to one or more Recovery Groups that were not successfully imported, you can attempt to complete the site import by importing the individual file in the conf directory where Matrix recovery management is installed. To disable automatic retry, set the MAX_RETRY_ATTEMPTS property to 0. To re-enable the automatic NOTE: Failed activate and deactivate Jobs will be retried only after the operation has been attempted • Job states for logical server and Recovery Group Jobs will not be marked failed when a retry To identify the subsystem where the failure occurred, review the remainder of this section for A Job in Matrix recovery management is an automated, multistep process that activates or is Matrix recovery management Job troubleshooting 57
message
Files\Hewlett-Packard\Cluster Extension 3PAR\bin
import Job, may intermittently occur due to a transient error condition between the software
components.
operations on logical servers. If a Recovery Group import or site import Job fails, there is no
automatic retry, and the restart option is not available.
installed directory, for example, C:\Program Files\HP\Insight Recovery\logs. If the
lsdt.log
Recovery Groups that were not successfully imported in the site import operation. Individual Recovery
Groups can be imported from the Recovery Groups tab. If the cause of the site import Job failure
is more extensive, you will need to return to the Sites tab and redo the entire site import. If you
choose to disable automatic retry, you can edit the MAX_RETRY_ATTEMPTS property in the
hp_ir.properties
retry of failed operations by Matrix recovery management, set the MAX_RETRY_ATTEMPTS property
to 1.
•
on all of the logical servers in the configuration.
of the operation is pending.
information on which log files you need to look at and what action you need to take. For additional
information, you can view the lsdt.log file in the logs directory where Matrix recovery
management is installed on the system.
deactivates selected Recovery Group Sets on a site, imports a specific Recovery Group, or imports
a Site configuration. For example, the Job with a Job Id of 3288 shown in