Encryption troubleshooting – HP StoreEver Ultrium Tape Drives User Manual
Page 55
NOTE:
The HP LTO–1 100 GB* data cartridge, C7970A, is also supported on HP LTO–2
Ultrium 448 tape drives. It is not supported on any other HP LTO Ultrium tape drives.
3.
Make sure that you have loaded the cartridge with the correct orientation (see
).
4.
Check for damage to your media and discard it, if it is damaged.
5.
Use a new or known, good piece of media and see if it loads. If it does, the original cartridge
is faulty and should be discarded.
6.
Check if another LTO Ultrium drive of the same model will accept the cartridge. If it does, the
original drive may be faulty. Before calling customer service, please check that the tape drive
is responding. See
Troubleshooting with Library & Tape Tools (page 44)
.
Encryption troubleshooting
•
Ensure that you are using an LTO-6HP LTO–6, LTO–5 or LTO–4 tape drive and HP LTO Ultrium
6.25 TB, 3 TB or 1.6 TB media, respectively.
•
Ensure that your software supports hardware encryption. It may be necessary to update the
software. Consult
or your software vendor for more
information.
•
Ensure that the correct key or pass phrase has been entered.
•
Ensure that your HBA supports the encryption commands. It may be necessary to update the
firmware. Consult
for more information.
Encryption troubleshooting
55