HP StoreEver Ultrium Tape Drives User Manual
Page 54
9.
Initiate a force eject or emergency unload operation by pressing and holding the Eject button
for 15 seconds. This step causes the drive to try everything possible to unload the tape.
CAUTION:
You may lose data if you force eject a cartridge that is in the middle of a backup.
The tape may also become unreadable because an EOD (End of Data) mark may not be
properly written.
10. If the cartridge is still jammed, the tape drive has failed. Contact customer support at
.
Once the cartridge is successfully ejected, it is good practice to run Library & Tape Tools to diagnose
the problem and upgrade the firmware. If the failure occurs regularly on multiple cartridges, contact
customer support at
The drive will not accept the cartridge (or ejects it immediately)
The cartridge may have been damaged, for example dropped, or the drive may have a fault. If it
is a cleaning cartridge, it has probably expired and should be discarded immediately. For data
cartridges:
1.
Check that the drive has power (the power cord is properly connected and the Ready LED is
on).
2.
Check that you are using the correct media. Use only Ultrium media.
Table 6 Data cartridge compatibility
Ultrium 6.25
TB** data
cartridge
Ultrium 3 TB*
data cartridge
Ultrium 1.6
TB* data
cartridge
Ultrium 800
GB* data
cartridge
Ultrium 400
GB* data
cartridge
Ultrium 200
GB* data
cartridge
LTO tape drive
model
read/write
(C7976A) and
read/write
and write
read only
not supported
not supported
not supported
LTO–6 Ultrium
6250
write
once/read
many
once/read
many
(C7976W)
not supported
read/write
(C7975A) and
read/write
and write
read only
not supported
not supported
LTO–5 Ultrium
3000
write
once/read
many
once/read
many
(C7975W)
not supported
not supported
read/write
(C7974A) and
read/write and
write
read only
not supported
LTO–4 Ultrium
1760
write
once/read
many
once/read
many
(C7974W)
not supported
not supported
not supported
read/write
(C7973A) and
read/write
read only
LTO–3 Ultrium
920
write
once/read
many
(C7973W)
not supported
not supported
not supported
not supported
read/write
(C7972A)
read/write
LTO–2 Ultrium
448
* Capacity assumes 2:1 compression.
** Capacity assumes 2.5:1 compression.
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Troubleshooting