HP Matrix Operating Environment Software - Manual (Page 63)

IO services configuration error messages
Unable to get the IO service. Error message
The IO service does not exist or Matrix recovery management failed to get the IO service information
from the Matrix infrastructure. Cause
Check the Matrix recovery management and IO log files for more information on the failure. If the
IO service does not exist in IO, it is possible that the IO service was removed. If the IO service
exists, restart IO and retry the operation. Action
Error: HP Matrix infrastructure orchestration is down, causing either
an empty list of services, or an unfiltered list of available logical
Error message
servers (which includes the ones managed by Matrix IO services). Restart
HP Matrix infrastructure orchestration and retry.
When an IO services Recovery Group was created or modified using the Matrix recovery
management GUI, Matrix recovery management was not able to communicate with IO to obtain
a list of available IO services to be included in the Recovery Group. Cause
Restart the Matrix infrastructure orchestration Windows service and retry the operation. Action
Error: Failed to filter out logical servers managed by Matrix IO
services. Restart Matrix IO and retry.
Error message
When an IO services Recovery Group was created or modified using the Matrix recovery
management GUI, Matrix recovery management was not able to communicate with IO to obtain Cause
a list of IO services to filter out the VM logical servers that are not already part of an IO service
that has DR Protection enabled.
Restart the Matrix infrastructure orchestration Windows service and retry the operation. Action
Error: Failed to import Matrix IO service. A primary service with the
same name already exists.
Error message
During import, a primary IO service with the same name as the imported replica IO service exists
in IO. Cause
Either delete the primary IO service at the Local Site or recreate the primary IO service with a
different name. Action
Error: One or more Recovery Groups in the Matrix recovery management
configuration were found to be inconsistent with the LSM or Matrix
Error message
infrastructure orchestration configuration. Please delete them. Check
the Matrix recovery management log files to identify the inconsistency
that caused the error.
Matrix recovery management was not able to communicate with Matrix Operating Environment or
IO to confirm that a logical server or IO service is being managed by Matrix recovery management. Cause
Delete the Recovery Group containing the logical server or IO service from Matrix recovery
management. Confirm that the Matrix OE logical server management service and the IO service Action
are running. Ensure that the logical server and IO service are not being actively modified by another
user. Retry adding the Recovery Group in Matrix recovery management.
DR Protected IO serivces troubleshooting 63