Brother PT-18R - Manual (Page 4)

Brother
®
90 Days/One Year Limited Warranty and Replacement Service
(For USA Only)
What Brother will do:
First 90 Days: If the problem reported
concerning your Machine and/or
accompanying Consumable and Accessory
Item(s) is covered by this warranty and if you
first reported the problem to Brother or an
Authorized Service Center within 90 days
from the date of original purchase, Brother or
its Authorized Service Center will repair or
replace the Machine and/ or accompanying
Consumable and Accessory Item(s) at no
charge to you for parts or labor. The decision
as to whether to repair or replace the Machine
and/or accompanying Consumable and
Accessory Item(s) is made by Brother in its
sole discretion. Brother reserves the right to
supply a refurbished or remanufactured
replacement Machine and/or accompanying
Consumable and Accessory Item(s) and use
refurbished parts provided such replacement
products conform to the manufacturer's
specifications for new product/parts. The
repaired or replacement Machine and/or
accompanying Consumable and Accessory
Item(s) will be returned to you freight prepaid
or made available for you to pick up at a
conveniently located Authorized Service
Center.
91
st
day to 1 year:
If the problem reported concerning your
Machine is covered by this warranty and if you
first reported the problem after 90 days, but
before 1 year from the date of original
purchase, Brother will furnish, free of charge
(excluding labor charges), replacement
part(s) for those part(s) of the Machine
determined by Brother or its Authorized
Service Center to be defective. You will be
responsible for all labor charges associated
with repairs made after the first 90 days
from original purchase. After 90 days from
the original purchase date, accompanying
Consumable and Accessory Items are no
longer covered by this warranty. If the
Machine and/or accompanying Consumable
and Accessory Item(s) are not covered by this
warranty (either stage), you will be charged for
shipping the Machine and/or accompanying
Consumable and Accessory Item(s) back to
you.
The foregoing are your sole (i.e., only) and
exclusive remedies under this warranty.
What happens when Brother elects to
replace your Machine:
If you have delivered the Machine to an
Authorized Service Center, the Authorized
Service Center will provide you with a
replacement Machine after receiving one from
Brother. If you are dealing directly with
Brother, Brother will send to you a
replacement Machine with the understanding
that you will, after receipt of the replacement
Machine, supply the required proof of
purchase information, together with the
Machine that Brother agreed to replace. You
are then expected to pack the Machine that
Brother agreed to replace in the package from
the replacement Machine and return it to
Brother using the air bill supplied by Brother in
accordance with the instructions provided by
Brother. Since you will be in possession of two
machines, Brother will require that you
provide a valid major credit card number.
Brother will issue a hold against the credit
card account number that you provide until
Brother receives your original Product and
determines that your original Product is
entitled to warranty coverage. Your credit card
will be charged up to the cost of a new Product
only if:
(i) you do not return your original Product to
Brother within five (5) business days; (ii) the
problems of your original Product are not
covered by the limited warranty; (iii) the proper
packaging instructions are not followed and
has caused damage to the product; or (iv) the
warranty period on your original Product has
expired or has not been sufficiently validated
with a copy of the proof of purchase (bill of
sale). The replacement Machine you receive
(even if refurbished or remanufactured) will be
covered by the balance of the limited warranty
period remaining on the original Product, plus
an additional thirty (30) days. You will keep
the replacement Machine that is sent to you
and your original Machine shall become the
property of Brother. Retain your original
accessory items and a copy of the return
air bill, signed by the courier.