Chapter 6: troubleshooting – Sterlco GC Series Central Chiller User Manual
Page 46

GC Series Central Chillers
Chapter 6: Troubleshooting
46 of 79
Chapter 6: Troubleshooting
Problem
Possible cause
Solution
Unit does not run.
No power.
Check main disconnect, fuses, wiring, 
and power lead to unit. 
Wrong voltage supplied to unit.
Voltage must be within plus or minus 
10% of nameplate rating. 
Defective display.
Replace.
Control circuit fuse blown.
Replace control circuit fuse. 
Check transformer. 
Check for a short circuit. 
Defective control transformer.
Replace.
Piping flow switch circuit open.
Add water or water/glycol solution as 
required. 
Pump runs; compressor does not
.
Leaving fluid setpoint
set higher
than temperature of liquid in 
system. 
Lower the leaving fluid temperature 
below the leaving temperature you 
desire. 
Compressor internal overload or 
fuses are open. 
Allow time to cool and reset, then check 
for high/low volt-age. It must be within 
plus or minus 10% of the nameplate 
rating. 
Check for open fuses and loose 
compressor electrical connections. 
Compressor contactor holding coil 
open. 
Repair or replace
Defective compressor auxiliary 
contact. 
Repair or replace.
Broken wire in the compressor 
control circuit. 
Locate and repair.
Pump runs, compressor(s) cycle(s) 
at short intervals. 
Plugged evaporator strainer
Clean
Hot gas not coming on
Check hot gas analog output value 
through status screen. Contact Service 
if output value remains at 0% 
throughout compressor cycle. 
Low water flow
Install bypass between to-and-from 
process line 
Water temperature is too high.
 
Water/glycol mixture inadequate 
for process. 
Make sure that the water/glycol mixture 
protection is right for the process. 
Improperly set leaving fluid 
temperature, warning, or fault set 
point 
Adjust.
Refrigerant charge is low.
Call service to find and repair the leak,
then have refrigerant added.
Pump process pressure is too high.
Restricted water flow.
Check for partially closed valves etc. 
Make sure that all lines are properly 
sized. 
Unit runs continuously, but not 
enough cooling power
.
Restricted condenser air flow.
Clean filters. 
Clean condenser. 
Unit low on refrigerant.
Check the refrigerant charge by viewing 
sight glass on liquid line upstream of the 
expansion valve. 
