Sterlco SBFC Series Blown Film Coolers - Manual (Page 13)

SBFC Series Blown Film Cooling Systems Page 13
2 Shipping Information
2-1 Unpacking and Inspection
Remove the crate from the skid base. You should inspect your
Sterling/Sterlco SBFC Series blown film-cooling system for
possible shipping damage. If the crate, skid, and packing materials
are in re-usable condition, save them for reshipment if necessary.
Thoroughly check the equipment for any damage that might have
occurred in transit, such as broken or loose components, loose
hardware and mounting screws, etc. In case of breakage, damage,
shortage, or incorrect shipment, refer to the following sections.
2-2 In the Event of Shipping Damages
Important!
According to the contract terms and conditions of the Carrier,
the responsibility of the Shipper ends at the time and place of shipment.
; Notify the transportation company’s local agent if you discover
damage.
; Hold the damaged goods and packing material for the
examining agent’s inspection. Do not return any goods to
Sterling, Inc. before the transportation company inspection
and authorization.
; File a claim against the transportation company. Substantiate
the claim by referring to the agent’s report. A certified copy of
our invoice is available upon request. The original Bill of
Lading is attached to our original invoice. If the shipment was
prepaid, write us for a receipted transportation bill.
; Advise Sterling, Inc. regarding your request for assistance and
to obtain an RGA (return goods authorization) number.