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Service, 3 availability of services, 4 returning the device to the manufacturer – KROHNE PTITEMP TT 20 C EN User Manual

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SERVICE

6

19

OPTITEMP TT 20

www.krohne.com

10/2011 - 4000753102 - MA OPTITEMP TT 20 R02 en

Service

6.1 Accessory parts

6.2 Spare parts availability

The manufacturer adheres to the basic principle that functionally adequate spare parts for each
device or each important accessory part will be kept available for a period of 3 years after
delivery of the last production run for the device.

This regulation only applies to spare parts which are subject to wear and tear under normal
operating conditions.

6.3 Availability of services

The manufacturer offers a range of services to support the customer after expiration of the
warranty. These include repair, maintenance, technical support and training.

6.4 Returning the device to the manufacturer

6.4.1 General information

This device has been carefully manufactured and tested. If installed and operated in accordance
with these operating instructions, it will rarely present any problems.

Accessory part

Order code

Universal rail mounting kit for in-head version

70ADA00027

Configuration kit including modem, software Consoft and cables for USB

connection

4001107901

Connection Head installation kit

70ADA00017

INFORMATION!
For more precise information, please contact your local representative.

CAUTION!
Should you nevertheless need to return a device for inspection or repair, please pay strict
attention to the following points:

Due to statutory regulations on environmental protection and safeguarding the health and
safety of our personnel, manufacturer may only handle, test and repair returned devices that
have been in contact with products without risk to personnel and environment.

This means that the manufacturer can only service this device if it is accompanied by the
following certificate (see next section) confirming that the device is safe to handle.

CAUTION!
If the device has been operated with toxic, caustic, flammable or water-endangering products,
you are kindly requested:

to check and ensure, if necessary by rinsing or neutralizing, that all cavities are free from
such dangerous substances,

to enclose a certificate with the device confirming that is safe to handle and stating the
product used.

.book Page 19 Friday, October 14, 2011 11:22 AM