Avigilon GE Facility Commander Wnx Integration - Manual (Page 13)

Avigilon Control Center System Integration Guide with GE Facility Commander Wnx
10
Troubleshooting
This section contains solutions to issues that may appear in the Avigilon FCWnx integration. If
the suggested solutions do not resolve your issue, contact Avigilon Support at
[email protected] .
FCWnx Alarms Do Not Appear in the Gateway
If the Avigilon FCWnx Gateway service does not connect to the FCWnx software and the FCWnx
alarms do not appear in the gateway configuration application, the integration may have been
unsuccessful. Confirm the following then attempt to map alarms again:
• Ensure alarms have been created in the FCWnx software.
• Ensure the required licenses were applied.
• Ensure the FCWnx API software was installed.
• Ensure the Avigilon FCWnx Gateway was added to the FCWnx Server software as an
API Connection correctly.
• Ensure all usernames and passwords were entered correctly.
No Response from Mapped Avigilon Alarm
If a mapped alarm is triggered in FCWnx but the Avigilon alarm does not respond, the Avigilon
FCWnx Gateway service may not be running.
• Open the Alarm view in the Avigilon Control Center Client software and confirm that
there is an alarm for the triggered event.
• Ensure the Avigilon Third Party License for FCWnx was applied correctly.
• Run the Avigilon FCWnx Gateway configuration application to confirm that alarms from
both systems are populated and that mappings were saved.
• Open the Windows Services window and confirm the Avigilon FCWnx Gateway
service is running.