Troubleshooting, Mapped avigilon alarms displayed as unknown – Avigilon Stentofon AlphaCom Integration User Manual
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Avigilon Control Center 5 System Integration Guide with STENTOFON AlphaCom
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Troubleshooting
If the following troubleshooting solutions do not resolve your issue, contact Avigilon
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Mapped Avigilon Alarms Displayed As Unknown
Mapped Avigilon alarms in the Configuration Tool are labeled in red as “Unknown.” The
Avigilon server that the integration is connected to displays an “Error” status in the
Configure Connections dialog box.
This issue occurs if the Avigilon Control Center Server has rebooted or is offline.
Perform the following steps to ensure the integration functions correctly:
1.
Check that the Avigilon Control Center Server is online and connected to the
local network.
2.
When the Avigilon Control Center Server is back online, open the
Configuration Tool and click Configure Connections.
3.
If the Avigilon Control Center Server is online, the server status would be
“Ready.” If it is not, check the server connectivity again.
4.
Close the Configure Connections dialog box. The Configuration Tool should
now display the correct alarm names.
5.
Click Update Service to ensure the alarm mappings are active.