Avigilon AMAG Symmetry 7 Integration - Manual (Page 17)

Avigilon Control Center 5 System Integration Guide with AMAG SMS
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Purged Avigilon Alarms Still Present in SMS
After you have acknowledged an alarm in the Avigilon Control Center Client software, you
click Purge to clear the Alarms list. However, when you access the SMS software, the
purged alarm is still listed as a Blue alarm in the Alarms screen.
This occurs when a device that triggered the SMS alarm needs to be manually reset. For
example, a window with a monitor point that has not been closed. The Avigilon Control
Center software is able to acknowledge the SMS alarm but does not recognize that the
device needs to be manually reset.
To clear the alarm from the SMS Alarms screen, manually reset the device then click Clear.
Mapped Avigilon Alarms Displayed As Unknown
Mapped Avigilon alarms in the Configuration Tool are labeled in red as “Unknown.” The
Avigilon server that the integration is connected to displays an “Error” status in the
Configure Connections dialog box.
This issue occurs if the Avigilon Control Center Server has rebooted or is offline.
Perform the following steps to ensure the integration functions correctly:
1. Check that the Avigilon Control Center Server is online and connected to the
local network.
2. When the Avigilon Control Center Server is back online, open the
Configuration Tool and click Configure Connections.
3. If the Avigilon Control Center Server is online, the server status would be
“Ready.” If it is not, check the server connectivity again.
4. Close the Configure Connections dialog box. The Configuration Tool should
now display the correct alarm names.
5. Click Save and Apply to ensure the alarm mappings are active.