Using the integration, Monitoring alarms, Monitoring video – Avigilon AMAG Symmetry 7 Integration User Manual
Page 16: Troubleshooting, Cannot add avigilon cameras to sms, Monitoring alarms monitoring video
Avigilon Control Center 5 System Integration Guide with AMAG SMS
12
Using the Integration
Monitoring Alarms
Once the alarms from AMAG and Avigilon Control Center have been mapped in the Alarm
Mapping Gateway, you can begin to use the integration.
When an SMS alarm is triggered, it will activate the mapped Avigilon alarm and the
configured alarm actions are started.
•
To monitor alarms in the SMS software, see the alarm monitoring section of the
SMS Software User Manual.
•
To monitor alarms in the Avigilon Control Center software, see the alarms
section of the Avigilon Control Center Client User Guide.
Monitoring Video
Once the video integration is set up in the SMS software, you can monitor video captured
by Avigilon cameras in the SMS software. For more information about monitoring video,
see the Digital Video management section of the SMS Software User Manual.
Troubleshooting
If the following troubleshooting solutions do not resolve your issue, contact Avigilon
Te
Cannot Add Avigilon Cameras to SMS
When you try to add Avigilon cameras to the SMS system, no cameras are listed in the
Video Channel drop down list.
This occurs when the cameras in the Avigilon system do not have logical IDs. Only
cameras with logical IDS are listed in the SMS software.
To assign a camera a logical ID, see Assigning Logical IDs to Cameras on page 5.