Star Water Systems S15DC39DR - Manual (Page 13)

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STAR WATER SYSTEMS | 95 North Oak St. | Kendallville, IN 46755 | starwatersystems.com
wATER SOFTENER TROublE ShOOTINg
WATER WAS SOFT BUT NOW FEELS HARD
WHAT TO CHECK HOW TO CORRECT
No salt in brine tank Add salt to brine tank and maintain salt level above water level.
Manually initiate the regeneration cycle and allow softener to
totally go through all regeneration cycles.
Electrical service to unit has been interrupted Make certain that the power cord is plugged into a 115V grounded
outlet that cannot be turned off accidentally by a wall switch or
pull chain. Check for blown fuses. In case of electrical power out-
ages, reset the time of day. Some valves utilize a battery - see
valve instructions for battery replacement.
Has softener valve head been programmed to regener-
ate after installation See valve programming instructions. Was water properly tested
and diagnosed for correct setting? Have additional people moved
in or water usage increased?
Has the bypass been used and not connected back into
service Make sure the handle of the bypass valve is in the service posi-
tion. On a 3-way bypass position, open the inlet and outlet valves
ad close the bypass valve.
Salt is bridging in tank Salt in bottom of tank has hardened and is not allowing water/salt
mixture to get to the bottom of salt and consequently over to min-
eral tank. Do not fill salt tank completely (3/4 full). Use a stick or
broom handle and poke into salt, making sure it is broken up.
Salt tube going from salt tank to mineral tank is plugged
or insufficient water flowing into brine tank Put unit into “Brine Rinse” position, make sure salt water flows
uninterrupted from salt tank to mineral tank. Clean or replace
brine valve. Clean and unplug necessary line so water flows
uninterrupted.
Brine salt line and connections not allowing salt solu-
tion into mineral tank to regenerate Visually check tubing for cracks or kinks. Check fittings for proper
assembly and tightness as diagrammed.
Brass
Compression
Nut
Brass
Insert
Plastic
Ferrule
Poly
Tubing
IL0707
Injector or injector screen is plugged Put softener in “Bypass” position and de-pressurize by putting
in “Backwash” position. There are 2 screws on valve neck where
salt line tube enters softener. Remove screws, clean screen and
remove chunks of salt, etc.
Line pressure is too low Line pressure must be at least 20 PSI at all times.
Is backwash water flowing freely down to drain with an
air gap and no back siphoning Put valve into “Backwash” position and follow water flow down
to drain.
Too much iron or tannins have fouled the bed A water softener is only effective for up to limited amounts of iron
and yellowish colored tannins. Draw water before it goes into and
after it flows through softener. Have both samples tested to see
if iron is being removed or if mineral bed is already coated and
fouled.
Salt level setting on valve head is set too low Verify salt setting and adjust as necessary (consult factory at 1-
800-742-5044)
Valve head or timer is not cycling Shut off water supply, de-pressurize tank*, unplug unit and
replace valve head motor.
Has softening mineral been exposed to freezing Freezing weather causes the resin to mush and become ineffec-
tive. Replace resin, properly insulate and shield unit from direct
elements and freezing temperatures.
Leak in distributor tube Check for cracks in distributor tube. Check o-ring and tube inlet in
bottom of valve. Replace if necessary.