LumaSense Technologies M335 - Manual (Page 6)

M335 Manual General Information 6
1.4 Unpacking the Instrument
When unpacking and inspecting your system components, you need to do the following:
1. Check all materials in the container against the enclosed packing list.
Note: LumaSense Technologies cannot be responsible for shortages against the
packing list unless a claim is immediately filed with the carrier. Final claim and
negotiations with the carrier must be completed by the customer.
2. Carefully unpack and inspect all components for visible damage.
3. Save all packing materials, including the carrier’s identification codes, until you have
inspected all components and find that there is no obvious or hidden damage.
Note: Before shipment, each instrument is assembled, calibrated, and tested at the
LumaSense Factory. If you note any damage or suspect damage, immediately contact
the carrier and LumaSense Technologies, Inc.
1.5 Service Request, Repair, or Support
Contact LumaSense Technologies Technical Support in case of a malfunction or service request.
Provide clearly stated details of the problem as well as the instrument model nµmber and serial
nµmber. Upon receipt of this information, Technical Support will attempt to locate the fault
and, if possible, solve the problem over the telephone.
If Technical Support concludes that the instrument must be returned to LumaSense Technologies
for repair, they will issue a Return Material Authorization (RMA) nµmber.
Return the instrument upon receipt of the RMA nµmber, transportation prepaid. Clearly
indicate the assigned RMA nµmber on the shipping package exterior. Refer to Section 1.6,
Shipments to LumaSense for Repair, for shipping instructions.
Technical Support can be contacted by telephone or email:
Santa Clara, California
Telephone: +1 408 727 1600 or +1 800 631 0176
Email: [email protected]
Frankfurt, Germany
Telephone: +49 (0) 69 97373 0
Email: [email protected]
Erstein, France
Telephone +33 (0)3 88 98 98 01
Email: [email protected]
1.6 Shipments to LumaSense for Repair
All RMA shipments of LumaSense Technologies instruments are to be prepaid and insured by
LumaSense assigned shipper. For overseas customers, ship units air-freight, priority one.
The instrument must be shipped in the original packing container or its equivalent. LumaSense
Technologies is not responsible for freight damage to instruments that are improperly packed.
Contact us to obtain an RMA nµmber (if one has not already been assigned by Technical
Support). Clearly indicate the assigned RMA nµmber on the shipping package exterior.