LumaSense Technologies M390S - Manual (Page 7)

M390S Manual General Information 7
Return the instrument upon receipt of the RMA nµmber, transportation prepaid. Clearly
indicate the assigned RMA nµmber on the shipping package exterior. Refer to Section 1.6,
Shipments to LumaSense for Repair, for shipping instructions.
Technical Support can be contacted by telephone or email:
Santa Clara, California
Telephone: +1 408 727 1600 or +1 800 631 0176
Email: [email protected]
Frankfurt, Germany
Telephone: +49 (0) 69 97373 0
Email: [email protected]
Erstein, France
Telephone +33 (0)3 88 98 98 01
Email: [email protected]
1.6 Shipments to LumaSense for Repair
All RMA shipments of LumaSense Technologies instruments are to be prepaid and insured by
LumaSense assigned shipper. For overseas customers, ship units air-freight, priority one.
The instrument must be shipped in the original packing container or its equivalent. LumaSense
Technologies is not responsible for freight damage to instruments that are improperly packed.
Contact us to obtain an RMA nµmber (if one has not already been assigned by Technical
Support). Clearly indicate the assigned RMA nµmber on the shipping package exterior.
Send RMA Shipments to your nearest technical service center:
Santa Clara, California Frankfurt, Germany
LumaSense Technologies, Inc.
3301 Leonard Court
Santa Clara, CA 95054 USA
Telephone: +1 408 727 1600
+1 800 631 0176
Email: [email protected]
LumaSense Technologies GmbH
Kleyerstr. 90
60326 Frankfurt
Germany
Telephone: +49 (0)69-97373 0
Email: [email protected]
1.7 Transport, Packing, Storage
With faulty shipping, the instrument can be damaged or destroyed. To transport or store the
instrument, please use the original box or a box padded with sufficient shock-absorbing
material. For storage in hµmid areas or shipment overseas, the device should be placed in
welded foil (ideally along with silica gel) to protect it from hµmidity.
The blackbody is designed for a storage temperature of -20 to 80 °C with non-condensing
conditions. Storing the instrument out of these conditions can cause damage or result in
malfunction of the blackbody.
1.8 Disposal / decommissioning
Inoperable Mikron blackbodies must be disposed of in compliance with local regulations for
electro or electronic material.