LumaSense Technologies MIKRON M345X12 - Manual (Page 6)

M345X12 Blackbody Manual General 6
1.4 Unpacking and Inspection
Save all packing materials, including the carrier’s identification codes, until you have inspected the
system components and find that there is no obvious or hidden damage. Before shipment, the
system compents were examined and tested. If you note any damage or suspect damage,
immediately contact the carrier and LumaSense Technologies, Inc.
When unpacking and inspecting your instrument, you need to do the following:
1. Check all materials in the container against the enclosed packing list.
2. LumaSense Technologies cannot be responsible for shortages against the packing list unless
a claim is immediately filed with the carrier. Final claim and negotiations with the carrier
must be completed by the customer.
3. Carefully unpack and inspect all components for visible damage.
4. Save all packing materials, including the carrier’s identification codes, until you have
inspected all components and find that there is no obvious or hidden damage.
5. Before shipment, each instrument is assembled, calibrated, and tested at the LumaSense
Factory. If you note any damage or suspect damage, immediately contact the carrier and
LumaSense Technologies, Inc.
1.5 Malfunction or Service Request
Contact LumaSense Technologies Technical Support in case of a malfunction or service request.
Provide clearly stated details of the problem as well as the instrument model number and serial
number. Upon receipt of this information, Technical Support will attempt to locate the fault and, if
possible, solve the problem over the telephone.
If Technical Support concludes that the instrument must be returned to LumaSense Technologies for
repair, they will issue a Return Material Authorization (RMA) number.
Return the instrument upon receipt of the RMA number, transportation prepaid. Clearly indicate
the assigned RMA number on the shipping package exterior. Refer to Section 1.6, Shipments to
LumaSense for Repair, for shipping instructions.
Technical Support can be contacted by telephone or email:
Santa Clara, California
Telephone +1-408-727-1600 or +1-800-631-0176
Email [email protected]
Frankfurt, Germany
Telephone +49 69 97373 0
Email [email protected]