LumaSense Technologies MC320 Manual - Manual (Page 12)

12 Introduction MC320 Thermal Imager Manual
Before shipment, each camera is assembled, calibrated,
and tested at the LumaSense Factory. If you note any
damage or suspect damage, immediately contact the
carrier and LumaSense Technologies, Inc.
2.6 Storage
In case the instrument is not put into service immediately, it
should be tested in the application or simulated application as
promptly as practical to reveal any hidden damage. Unpleasant
surprises can be avoided by briefly trying the instrument before
putting it in storage. Storage temperature range is -20°C to 80°C
(-4°F to 176°F).
2.7 Service Request or Repair
Contact LumaSense Technologies Technical Support in case of a
malfunction or service request. Provide clearly stated details of
the problem as well as the instrument model number and serial
number. Upon receipt of this information, Technical Support will
attempt to locate the fault and, if possible, solve the problem
over the telephone.
If Technical Support concludes that the instrument must be
returned to LumaSense Technologies for repair, they will issue a
Return Material Authorization (RMA) number.
Return the instrument upon receipt of the RMA number,
transportation prepaid. Clearly indicate the assigned RMA
number on the shipping package exterior. Refer to Section 2.8,
Shipments to LumaSense for Repair, for shipping instructions.
Technical Support can be contacted by telephone or email:
Santa Clara, California
Telephone (408) 727-1600 or 1-800-631-0176
Email [email protected]
Frankfurt, Germany
Telephone +49 69 97373 0
Email [email protected]
Erstein, France
Telephone +33 (0)3 88 98 98 01
Email [email protected]