On-line services, Pre-sales inquiries and application support, Adtran internet homepage – ADTRAN 3000 User Manual
Page 145: Technical support, For reseller or end-user, Post-sales support
On-Line Services
ADTRAN Internet Homepage
http://www.adtran.com
The ADTRAN Internet homepage contains an ISDN Info Desk with the following
information:
•
General product information
•
Modem scripts for popular software applications
•
Frequently asked questions (FAQs) about common telecommunication issues
•
Set up information for ADTRAN ISDN products
Technical Support
Electronic mail technical support allows customers to ask general questions and
post noncritical technical support issues about ADTRAN products and services.
Expect a 24-hour response time.
Fax Service: 256-963-7941
Submit field support questions by fax to this number.
FAXBack Service: 256-963-8200
Call this number and follow the simple instructions to have the ADTRAN docu-
mentation and support notes you need faxed back to you.
Pre-Sales Inquiries and Application Support
For Reseller or End-User
Based on the information needed, please contact your local Distributor, Dealer, or
Reseller first. If they are unable to assist you, call Applications Assistance at (800)
615-1176 for product usage questions or Inside Sales at (800) 827-0807 for list price,
availability, and purchase locations nearest you.
Post-Sales Support
For Reseller or End-User
Based on the information needed, please contact your local Distributor, Dealer, or
Reseller first. If they are unable to assist you, call ADTRAN Technical Support at
(888) 4-ADTRAN and have the unit serial number available.