Teledyne LeCroy ZD200 - Manual (Page 14)

ZD200 Differential Probe
8 922182-00 Rev A
Calibration Interval
The recommended calibration interval is one year. (Performance Verification
and Adjustment Procedures are included in this manual.)
Service Strategy
The ZD200 probe utilizes fine pitch surface mount devices. It is therefore
impractical to attempt to repair in the field. Defective probes must be returned
to a Teledyne LeCroy service facility for diagnosis and exchange. Defective
probes under warranty are repaired or replaced. A probe that is not under
warranty can be exchanged for a factory refurbished probe for a modest fee.
You must return the defective probe in order to receive credit for the probe
core.
Returning a Probe for Calibration or Service
Return a probe for calibration or service by contacting your local Teledyne
LeCroy sales representative. They tell you where to return the product. All
returned products should be identified by both model and serial number.
Provide your name and contact number, and a description of the defect or
failure (if possible).
Products returned to the factory require a Return Material Authorization (RMA)
acquired by contacting your nearest Teledyne LeCroy sales office, representative
or the North America Customer Care Center.
NOTE: It is important that the RMA be clearly shown on the outside of the
shipping package for prompt redirection to the appropriate department.
Return shipment must be prepaid. Teledyne LeCroy cannot accept COD or
Collect Return shipments. We recommend air-freighting.
Follow these steps for a smooth product return.
1. Contact your local Teledyne LeCroy sales or service representative to
obtain a Return Material Authorization.
2. Remove all accessories from the probe. Do not include the manual.
3. Pack the probe in its case, surrounded by the original packing material
(or equivalent) and box.