Kasco Marine 1400JFL - Manual (Page 12)

12
Troubleshooting Tips
Below are some helpful troubleshooting tips.
If a problem occurs, please double check the
assembly and installation instructions as well
as the instructions for the proper control panel.
More troubleshooting tips can be found at
www.kascomarine.com (Under the Technical
Tab)
“ My Fountain trips the ground fault inter-
rupter in the C-25.”
This is the most common symptom of
several possible problems. To correctly di-
agnose the problem, you will need to collect
more information. A Ground Fault Interrupter
(GFI) breaker that trips can indicate an electri-
cal service problem, water contamination in
the unit and/or cord, bad breaker, control
box problems, motor problems, etc. Try to
fi nd out the answers to these questions before
you contact Kasco to narrow down the prob-
lem.
How long does it take to trip the breaker? •
Does it always take the same amount of •
time to trip?
How many times has it tripped?
•
Has there been any electrical problems in •
the area recently?
“My Fountain seems to run slowly.”
This can also be a symptom of several
possible problems. There could be an elec-
trical problem where the unit is not getting
the proper voltage. This could also indicate
a problem with the motor of the unit, which
needs to be looked at by an Authorized Repair
Center. Check that the unit is receiving the
proper voltage, and, if so, contact Kasco for
further steps.
ahead before sending in a repair.
Kasco Marine does estimates on repairs at
the request of the customer. The request for
estimate should be included in the letter that
accompanies the returned unit and must in-
clude a daytime phone number and/or e-mail
address. Estimate options are as follows:
We will contact the customer with a total after
the unit has been evaluated, but before the
work is performed.
We will repair the unit only if repair costs
are under a stated dollar amount. Example:
“Please repair if total is under $150.00 before
shipping charges.”
All estimates that are rejected for repair will
be destroyed unless otherwise directed by the
customer. If the customer would like the unit
returned, the unit will be restored as closely as
possible to the condition in which it was re-
ceived and shipped at the customer’s expense
for shipping and handling charges.
Billing:
All non-warranty repairs will be returned to
the customer and billed C.O.D. unless other-
wise directed. Kasco Marine also accepts Visa
and MasterCard credit card payments. Kasco
Marine will call for credit card information
upon completion of the estimate at the cus-
tomer’s request.
All other warranty and repair inquiries should
be directed to Kasco Marine, Inc. at 715-262-
4488 or [email protected] .