PASCO ME-6814 Mini Catcher Accessory - Manual (Page 15)

Technical Support
Feedback
If you have any comments about the product or
manual, please let us know. If you have any sugges-
tions on alternate experiments or find a problem in the
manual, please tell us. PASCO appreciates any
customer feedback. Your input helps us evaluate and
improve our product.
To Reach PASCO
For technical support, call us at 1-800-772-8700 (toll-
free within the U.S.) or (916) 786-3800.
fax: (916) 786-3292
e-mail: [email protected]
web: www.pasco.com
Contacting Technical Support
Before you call the PASCO Technical Support staff, it
would be helpful to prepare the following informa-
tion:
➤ If your problem is computer/software related, note:
­
Title and revision date of software;
­
Type of computer (make, model, speed);
­
Type of external cables/peripherals.
➤ If your problem is with the PASCO apparatus, note:
­
Title and model number (usually listed on the
label);
­
Approximate age of apparatus;
­
A detailed description of the problem/sequence
of events. (In case you can’t call PASCO right
away, you won’t lose valuable data.);
­
If possible, have the apparatus within reach when
calling to facilitate description of individual parts.
➤ If your problem relates to the instruction manual,
note:
­
Part number and revision (listed by month and
year on the front cover);
­
Have the manual at hand to discuss your ques-
tions.