Chapter 1: about this guide, Download manuals and drivers, Support – CognitiveTPG A799II User Manual
Page 5: How to use this guide
Chapter 1: About this Guide
5
09/2013
A799-2UG0000 Rev. A
A799II Two-Color Thermal Receipt Printer: User Guide
Chapter 1: About this Guide
How to use this guide
The guide is designed to help you find the information you need quickly and easily, whether you are installing, servicing,
or making adjustments to a CognitiveTPG A799II printer.
For basic printer setup, refer to Chapter 3: Setting up the Printer. This section has been written under the assumption that
the printer will arrive pre-configured. For instructions on checking the configuration or reconfiguring the printer, look in
Chapter 4: Using the Printer.
Having problems? Check the troubleshooting section in the back of Chapter 4.
Need paper specs? Look in Chapter 5: Paper and Supplies.
Where to find advanced technical information
Since CognitiveTPG printers are shipped pre-configured and have been designed to operate with no maintenance, this
guide provides only essential technical and configuration information. CognitiveTPG also has a Programming Guide for
this printer with more detailed discussion of programming capabilities. The Programming Guide has been developed
as a companion to the User Guide and includes additional programming information. The Service Guide is available to
qualified service technicians who have been certified by CognitiveTPG to perform advanced procedures.
Because of the printer’s wide array of printing capabilities, you may prefer to contact CognitiveTPG support for more
assistance.
Download manuals and drivers
The A799II User Guide, A799 Series Programming Guide, and various printer drivers can be
downloaded in .pdf format from the website, www
Support
For more advanced procedures and troubleshooting, you may need to refer to the printer’s programming or service guides
or speak to CognitiveTPG technical support. Your CognitiveTPG representative is also able to provide you with necessary
information. You can also find the CognitiveTPG Troubleshooting Guide at www. CogntiveTPG.com/techsupportpub.aspx.
Additional information about CognitiveTPG’s products and services is posted on the website: .
The website can also direct you to service and support within your area, or e-mail: [email protected].