Troubleshooting the printer, Printer tone and green led, Printing issues – CognitiveTPG A799II User Manual
Page 29

Chapter 4: Using the Printer
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09/2013
A799-2UG0000 Rev. A
A799II Two-Color Thermal Receipt Printer: User Guide
Troubleshooting the printer
The printer is simple and generally trouble-free, however unexpected conditions may arise. Use the charts below to
complex issues, you may need to contact a service representative.
If unexpected conditions arise while installing the USB driver, take a look in the
Printer tone and green LED
Condition
Possible causes
What to do
Where to go for more information
Green LED, quick steady
Paper out
Load a new paper roll
Chapter 3: Setting up the Printer,
flashing
“Load or change the receipt paper”
Receipt cover open
Close the cover
Knife unable to home
Stop using the printer
Contact your authorized service
representative.
Green LED, slow steady
Paper is low
Load a new paper roll
Chapter 3: Setting up the Printer,
flashing
(if paper low sensor is
“Load or change the receipt paper”
installed)
(See page 14)
Other problems may
Stop using the printer
Contact your authorized service
be indicated
representative
Printer beeps
Printer has been turned
No action is required
(two-tone—low frequency, on and is ready to operate
high frequency)
Printer beeps and flashes These all indicate serious
Stop using the printer
Contact your authorized
green LED in various
conditions
service representative
combinations
Printing issues
Condition
Possible Causes
What to Do
Where to Go
Colored stripe on
Paper is low
Change the paper
Chapter 3: Setting up the printer,
the receipt
“Load or change the receipt paper”
Receipt does not come
Paper is jammed
Open the receipt cover,
out all the way
inspect the knife, and clear
any jammed paper
Printer starts to print, but Paper is jammed
Open the receipt cover,
stops while the receipt is
inspect the knife, and clear
being printed
any jammed paper
Receipt is not cut
Paper is jammed
Open the receipt cover,
inspect the knife, and
clear any jammed paper