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Troubleshooting – INSTEON KeypadLinc Dimmer, 8 button (2486DWH8) Manual User Manual

Page 21

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Page 21 of 24

Rev: 1/21/2014 7:36 AM

Load Type(s)

Incandescent

Surge Resistance

Up to 500 VAC

Retains all settings without power

Yes, all saved in Non-volatile EEPROM

Standby power consumption

< 1 watt

Safety Approved

ETL (Intertek Testing Services)

Certifications

FCC, IC Canada

Troubleshooting

Problem

Possible Cause

Solution

The LEDs on KeypadLinc
are not turning on at all
and won't control my light

KeypadLinc is not getting
power

Make sure the circuit breaker is turned on

Make sure the air gap (Set button) is not pulled
out

Check junction box wires to ensure all
connections are tight and no bare wires are
exposed

Check the light fixture to ensure all
connections are tight and no bare wires are
exposed

The switch I'm replacing
only has two wires

KeypadLinc needs a Neutral
wire in order to operate

Look in the rear of the junction box for a group
of Neutral wires all tied together with a wire nut
(usually White). Connect the White wire from
KeypadLinc to Neutral.

Pull a Neutral from nearby junction box

KeypadLinc is not
receiving signals from
INSTEON or X10
Controllers

KeypadLinc and the
Controller are on opposite
power line phases

Make sure at least 2

dual-band INSTEON

products

are properly installed to bridge the

two power line phases

The Controller is plugged into
a power strip

Power line signals can't travel through some
power filters. Plugging the Controller directly
into a wall outlet works best.

Other modules are loading
down the signal

Plug other modules into a FilterLinc or move
the other modules or the Controller to another
outlet

Add new, or move existing, INSTEON devices
and retest. INSTEON devices act as INSTEON
network repeaters.

The light turned on by
itself

Another Controller, a timer, or
stray X10 signals triggered
KeypadLinc

Install a power line signal blocker in your home
to keep X10 signals from neighboring homes
from interfering. Consider not using
KeypadLinc in X10 mode.

KeypadLinc may have an
undesired Responder
membership

Use software to remove membership or
perform a factory reset

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