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Troubleshooting – INSTEON ToggleLinc Relay (2466SW) Manual User Manual

Page 16

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Page 16 of 18 Rev: 1/21/2014 7:34 AM

X10 Controllable Addresses

1 same address as primary address

X10 Status Response

Supported

X10 Powerline Frequency

120KHz

X10 Minimum Transmit Level

3.2 Vpp into 5 Ohms

X10 Minimum Receive Level

20mV into 5 Ohms

X10 Messages Repeated

No

Troubleshooting

Problem

Possible Cause

Solution

The LED on ToggleLinc
is not turning on at all
and ToggleLinc won't
control my light.

ToggleLinc is not getting
power.

Make sure the circuit breaker is turned on.

Make sure the Set button is not pulled out (air
gap).

Check junction box wires to ensure all
connections are tight and no bare wires are
exposed.

Check the light fixture to ensure all connections
are tight and no bare wires are exposed.

The switch I'm replacing
only has two wires.

ToggleLinc needs a Neutral
wire in order to operate.

Look in the rear of the junction box for a group
of white wires all tied together with a wire nut.
Those are the Neutral wires. Connect the
Neutral ToggleLinc wire there.

ToggleLinc is not
receiving signals from
INSTEON or X10
controllers.

ToggleLinc and the controller
are on opposite powerline
phases.

Make sure two Access Points (#2443) or other

dual-band INSTEON products

are properly

installed to bridge the two powerline phases.

ToggleLinc is not linking
to or working with an
INSTEON controller or
device.

The INSTEON signal may be
too weak.

Add new INSTEON devices or move around
existing INSTEON devices. All INSTEON
devices act as INSTEON network repeaters.

Make sure you are not experiencing
interference with older X10 BoosterLinc
technology. Upgrade to INSTEON-compatible

BoosterLinc modules (#4827)

.

ToggleLinc doesn't
always respond to an
INSTEON controller.

The INSTEON controller may
have been reset without first
unlinking ToggleLinc from it.

Relink ToggleLinc to the INSTEON controller.
See

Adding ToggleLinc as an INSTEON

Responder.

The light turned on by
itself.

Another controller, a timer or
stray X10 signals triggered
ToggleLinc.

Install a powerline signal blocker in your home
to keep X10 signals from neighboring homes
from interfering. Consider not using ToggleLinc
in X10 mode.

If the above doesn't work, perform a factory
reset. See

Factory Reset.

ToggleLinc turns on, but
not off, using another

The load is producing
electrical noise that is

Install a

powerline noise filter

(such as

FilterLinc) between the load and ToggleLinc.