INSTEON SwitchLinc Relay (2476S) Manual - Manual (Page 18)

Page 18 of 21 Rev: 1/21/2014 7:15 AM
Certifications Safety tested for use in USA and Canada (ETL #3017581)
Troubleshooting
Problem Possible Cause Solution
The LED bar on
SwitchLinc is not turning
on at all and SwitchLinc
won't control my light
SwitchLinc is not getting
power
Make sure the circuit breaker is turned on
Check wall box wires to ensure all connections
are tight and no bare wires are exposed
Check the light fixture to ensure all connections
are tight and no bare wires are exposed
The switch I'm replacing
only has two wires SwitchLinc needs a neutral
wire in order to operate
Look in the rear of the wall box for a group of
white wires all tied together with a wire nut.
Those are the neutral wires. Connect the
neutral SwitchLinc wire there.
SwitchLinc is not
receiving signals from
INSTEON or X10
controllers
SwitchLinc and the controller
are on opposite powerline
phases Make sure two Access Points (#2443) or other
dual-band INSTEON products are properly
installed to detect the two powerline phases
The controller is plugged into
a power strip
Powerline signals can't travel through power
filters. Plugging the Controller directly into a
wall outlet works best.
Other modules are loading
down the signal Move the other modules or the controller to
another outlet
SwitchLinc is not linking
to or working with an
INSTEON controller or
device
The INSTEON signal may be
too weak
Add new INSTEON devices or move around
existing INSTEON devices. All INSTEON
devices act as INSTEON network repeaters.
Make sure you are not experiencing
interference with older X10 BoosterLinc
technology. Upgrade to INSTEON-compatible
BoosterLinc modules (#4827) .
SwitchLinc doesn't
always respond to an
INSTEON controller The INSTEON controller may
have been reset without first
unlinking SwitchLinc from it Relink SwitchLinc to the INSTEON controller.
See
Adding SwitchLinc Relay as an INSTEON
Responder.
The light turned on by
itself
Another controller, a timer or
stray X10 signals triggered
SwitchLinc
Install a powerline signal blocker in your home
to keep X10 signals from neighboring homes
from interfering. Consider not using SwitchLinc
in X10 mode.
If the above doesn't work, perform a factory
reset. See
Factory Reset.
SwitchLinc turns on, but
not off, using another
controller
The load is producing
electrical noise that is
interfering with the reception
of powerline signal
Install a powerline noise filter (such as
FilterLinc) between the load and SwitchLinc
Install additional INSTEON devices to boost
the INSTEON signal
Increase the X10 signal strength with an
INSTEON-compatible X10 booster to
overcome the power line noise
Remove the X10 address from the button on
your INSTEON controller so it doesn’t send