Fluid Components International ST98 Manual Cover Page - Manual (Page 4)

FLUID COMPONENTS INTL
Model ST98 Flow Meter iv Doc. No. 06EN003291 Rev. A
CUSTOMER SERVICE/TECHNICAL SUPPORT
FCI provides full in-house technical support. Additional technical representation is also provided by FCI field
representatives. Before contacting a field or in-house representative, please perform the troubleshooting tech-
niques outlined in this document.
By Mail
Fluid Components Intl
1755 La Costa Meadows Dr.
San Marcos, CA 92069
Attn: Customer Service Department
By Phone
Contact the area FCI regional representative. If a field representative is unable to be contacted or if a
situation is unable to be resolved, contact the FCI Customer Service Department toll free at
1 (800) 854-1993.
By Fax
To describe problems in a graphical or pictorial manner, send a fax including a phone
or fax number to the regional representative. Again, FCI is available by facsimile if all possibilities have
been exhausted with the authorized factory representative. Our fax number is 1 (760) 736-6250; it is
available 7 days a week, 24 hours a day.
By E-Mail
FCI Customer Service can be contacted by e-mail at: [email protected].
Describe the problem in detail making sure a telephone number and best time to be contacted is stated in
the e-mail.
International Support
For product information or product support outside the contiguous United States, Alaska, or Hawaii,
contact your country’s FCI International Representative or the one nearest to you. See the list on the
following pages.
After Hours Support
For product information visit FCI's Worldwide Web at www.fluidcomponents.com. For product support
call 1 (800) 854-1993 and follow the prerecorded instructions. A person from the Technical Support Staff
will be paged and promptly return the call.
Appendix C contains a detailed explanation of the FCI customer service policy on returns, adjustments, in-field or
factory repair, in- or out-of-warranty.