EXP Computer DVD-to-Go DVD_Mpeg2 - Manual (Page 27)

appendix
C
: Technical Support Information
Before You Contact Technical Support
Billionton Systems Inc. is committed to providing you with comprehensive technical support. However,
before calling our technical support department, please try to resolve your problem by using this guide .
Also, check the README.TXT file for information that has changed since this guide was printed.
If you cannot find the solutions you need in this guide please have the following information ready or send it
along when you contact technical support: (refer to page #23 for a complete Technical Support Form)
Contacting Billionton Technical Support
If you cannot get the help you need from this guide you can contact our technical support department in any
of the ways listed below. You must be a registered DVD-to-Go card user to receive the following types of
technical support.
Fax
+886-3-5729393
Fax the information listed on page #23 to the technical support fax number. This service is available in the
U.S., 24 hours a day, 7 days a week. We try to respond to all fax requests within 24 hours.
Telephone
+886-3-5729399
Support is available Monday through Friday, 9 a.m. to 6 p.m. after you have sent the Technical Support Form
on page #23.
Internet
You can contact Billionton Systems Inc. through the Internet by sending an E-mail message including the
Technical Support Form on page #23 to [email protected].
Web Site
http://www.billionton.com.tw
Margi-Billionton . Appendix C: Technical Support Information - 22