Pump Solutions Group Neptune Solenoid-driven Diaphragm Metering Pump ARPZ-31_61_12 - Manual (Page 55)

54
Other
s
■Minimum retention period for consumables
TACMINA will continue to supply consumables for its pumps for a period of eight (8) years after the manufacture
of the pumps has been discontinued.
After-sales services
If any aspects of the terms and conditions of the after-sales service applying to the repairs to be provided during the
warranty period and other such matters are not clear, consult your vender or a TACMINA representative.
Warranty
(1) The warranty period is one (1) year from the date of
purchase.
(2) If, during the warranty period, the product sustains
malfunctions or damages despite normal use and
proper maintenance as a result of design or manu-
facturing defect, TACMINA will arrange for repair of
the product at no charge to the customer.
However, the customer will be charged for the fol-
lowing expenses:
• Malfunctions or damages of the warranted product
occurring after the warranty period has expired
• Malfunctions or damages of the warranted product
caused by carelessness in handling or incorrect
use or storage
• Malfunctions or damages of the warranted product
resulting from the use of parts other than the ones
designated by TACMINA
• Malfunctions or damages of the warranted product
resulting from the repair or remodeling undertaken
by individuals other than TACMINA employees or
personnel of businesses authorized by TACMINA
• Malfunctions or damages of the warranted product
stemming from changes in the specifications or
remodeling of the warranted product instituted at
the wishes of individuals (such as the user) other
than TACMINA employees
• Malfunctions or damages of the warranted product
resulting from fires, natural disasters, geological
calamities and forces majeures
• Costs incurred by on-site service calls to remote
areas
(3) Decisions on the causes of the malfunctions or
damages of the warranted product shall be made
in accordance with the outcome of the discussions
held between the user and TACMINA’s maintenance
engineers.
(4) TACMINA accepts no liability whatsoever for any
damage caused by malfunctions of the warranted
product or for any damage incurred by use of the
warranted product.
Repairs
Before requesting repairs, read this instruction manual
carefully, and check again. If you then decide that there
is trouble in your pump, ask your vender to take care of
the repairs.
(1) During the warranty period
Ask your vender to take care of the repairs. Your
vender will undertake the repairs in accordance with
the terms and conditions set forth in the warranty.
(2) After the warranty period
Consult with your vender. If repairs will make it pos-
sible for the product to maintain its functions, repairs
will be undertaken if the user requests them, and the
user will be charged for those repairs.
(3) Precautions when returning products for repair
In order to ensure the safety of repair personnel and
protect the environment, the user must wash the
pump thoroughly, and return it with the safety data
sheet (MSDS) attached.
✽ The product may not be repaired if the safety data
sheet (MSDS) is not attached.
✽ Even when the safety data sheet (MSDS) is
attached, TACMINA may send the pump back if it
determines that repairing it will constitute risks or
dangers.
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