Armasight NSMNYX1401F9DA1 NYX-14 FLAG MG Multi-Purpose Night Vision Monocular - Manual (Page 37)

37
C. Chin Cup Replacement
1. Detach the Velcro tape from the left side of the head-band and remove the chin strap.
2. Slide the chin cup out from the chin strap and replace it with a new one. After replacing the chin cup,
attach the Velcro on the left side of the head-band.
FIGURE 4-8. CHIN CUP REPLACEMENT
4.5 SERVICE/PACKING AND UNPACKING
4.5.1 RETURN INSTRUCTIONS
For service, repair or replacements, please email [email protected].
To assist the Service Representative (SR) with determining if the item is repairable, please provide the
following information:
1. Serial Number of the defective item.
2. Thorough description of the malfunction, defect or damage.
3. An explanation of how the malfunction, defect or damage occurred, if known.
If the SR determines that the item is under warranty or should be returned for repair, a Return
Material Authorization number (RMA#) will be provided. RMA can be obtained via e-mail to
[email protected] or via phone by calling Armasight Customer Service at (888)959-2259 Ext. 2 or
via fax (888)959-2260.
When returning the NYX-14 for service or repair, the following procedures should be followed to pre-
vent any additional damage:
1. Verify that the NYX-14 is free of all contaminants such as dirt or any other foreign material.
2. Remove the battery.
3. Place the cap over the lens.
4. Place the NYX-14 in the hard shipping/ storage case or soft carrying case (if available). If the hard
shipping/ storage case is not available, individually package each NYX-14 unit being returned in a suit-
able container.
Place the NYX-14 and a copy of the test report or detailed description of the failure in a suitable pack-
ing/ shipping container. Mark the package with the RMA#. Ship the items using the fastest, most easily
traceable, prepaid method to Armasight Inc., 815 Dubuque Avenue, South San Francisco, CA 94080,
USA.