Upgrades, Service – Ocean Optics Jaz Absolute Irradiance User Manual
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About This Manual
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JAZ-A-IRRAD-02-201011
Upgrades
Occasionally, you may find that you need Ocean Optics to make a change or an upgrade to your system.
To facilitate these changes, you must first contact Customer Support and obtain a Return Merchandise
Authorization (RMA) number. Please contact Ocean Optics for specific instructions when returning a
product.
Service
Our Total Technical Service protection plans protect your spectrometer for one year for any contingency -
- no matter what the circumstances, including total loss. Under these plans, Ocean Optics will repair or
replace your instrument with no deductible or any other out-of-pocket expense required from you. HR
service plans include the following:
TTS-JAZ: Protects your Ocean Optics Jaz spectrometer for any contingency for 1 year. Provides
for full spectrometer replacement, if necessary. Limited to 1 full replacement per year.
In addition, we also have the WAVECAL-USB spectrometer maintenance and calibration service
available to recalibrate, clean and perform any adjustments necessary on your spectrometer.
Contact us to learn more about these great service plans.