Ocean Optics Maya2000Pro VIS-NIR Install - Manual (Page 15)

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Chapter 3
Troubleshooting
Overview
The following sections contain information on troubleshooting issues you may encounter when using the
Maya2000 Series Spectrometer.
Maya2000 Series Spectrometers Connected to
Computer Prior to Software Installation
Windows Operating Systems
If you connected your Ocean Optics Maya2000 Series device to the computer prior to installing your
SpectraSuite spectrometer operating software application on a Windows platform, you may encounter
installation issues that you must correct before your Ocean Optics device will operate properly.
Follow the applicable steps below to remove the incorrectly installed device, device driver, and
installation files.
Note
If these procedures do not correct your device driver problem, you must obtain the
Correcting Device Driver Issues document from the Ocean Optics website:
http://www.oceanoptics.com/technical/engineering/correctingdevicedriverissues.pdf .
Remove the Unknown Device from Windows Device Manager
► Procedure
1. Open Windows Device Manager. Consult the Windows operating instructions for your computer
for directions, if needed.
2. Locate the Other Devices option and expand the Other Devices selection by clicking on the "+"
sign to the immediate left.