EVS XTAccess Version 1.16 - November 2011 User Manual - Manual (Page 107)

XTAccess Version 1.16 – User’s Manual
Author: Serge Comes EVS Broadcast Equipment – November 2011
Issue 1.16.A
105
29. XTAccess
Troubleshooting
29.1 XTACCESS ERROR MESSAGES
After each Job, XTAccess show a status of the job. If you right-click on it and then
select Status Details : you can have more information on status and if needed
some tips to help you to resolve the trouble. Those diagnostics are based on the
possible cases defined in XTAccess code but mainly during testing and experience
on the field.
Anyway it is always advised to check the logs (see next section) and send them to
EVS support for deeper analysis. It’s easier if you compress the whole XTAccess
folder.
You can find in “Error Code.pdf” document a list of all the error codes with details.
29.2 XTACCESS LOGS
XTAccess logs are located in C:\EVSLogs\XTAccess.
• XTAccess.log
• XTAccess_Jobs.log
• XTTransfer.log
• XML_Scan.log
• XTAccess_UI.csv
• All the codec Log (EVSDNxHDEncoder.log, EVSH264Encoder.log, …)