EVS IPDirector Version 4.4 - March 2008 Part 4 User's Manual - Manual (Page 23)

Issue 4.4.B IP Director Version 4.4 – User Manual – Part 4 – System Management & Troubleshooting
EVS Broadcast Equipment – March 2008
14
2. Troubleshooting
Guide
2.1 CONNECTIONS: MAIN STATUS IN THE IP
DIRECTOR INTERFACE
T
HE DATABASE STATUS IS RED
.
rector has not established the link with th
anagement application, in categories/configuration, check
• the name of the database, it must be IP Remote
d password (EVS default is Login : sa, Password : evs)
• the server name where the database is physically located
rnet connection to the database server
Those checks must be done for:
• the SynchroDB service
• IP Director application
• IP Scheduler if in use
If after those checks you still cannot established the link with th ck:
• if the SQL server engine is running (check the
It means the IP Di e IP Director database.
In the console m
• the login an
• the Ethe
e database, che
icon in the main status bar of
Windows XP. It must appear with a green arrow).
T
HE
XT
STATUS IS RED OR YELLOW
It means your physical connection is not established with the XT server on the
XNet network. At start up, it can take a few seconds before this status becomes
green. If after one minute, the status is not green:
• Check all your physical connections
o
on the XT side, check if the cable is physically connected to the COM port
defined on the XT server (in the EVS configuration menu if you are running
slave mode or in the setup of the EVS remote control device if you are
running LSM mode)
o
on the IP Director side, check in the routing service in the transport tab, the
type of the connection (COM or USB) and the host ID. The host ID must
correspond to the number of the XT server the IP Director workstation is
connected to.
• Check in all routing service applications on all IP Director workstations