AASTRA DT590 for MD Evolution User Guide EN - Manual (Page 119)

249 MD Evolution – Cordless DT590
More Features on your Extension
You are now directly connected to the party who placed the
general call.
Note: If several general calls are ringing simultaneously, the
oldest call will be automatically selected.
Other Secondary Attendant Services
As indicated, your facility's attendants may establish you as the
target for any of the following services:
•
Call offer or intrusion: When you are in the middle of an
ongoing call, this service enables them to interrupt your call to
present an urgent call for you.
When the attendant activates a call intrusion, you may find
yourself in a 3-person conference call with your first caller and
the attendant. Usually, a warning tone is heard at a regular
frequency during this conference call to remind the parties that
they are still under call intrusion status.
The attendant may then speak to you, but not privately
• Do not disturb override service: When your extension has a
“Do not disturb” status, (see section “ Call Forwarding Services ”
on page 197), this service also enables the attendants to
override the “Do not disturb” status in order to present an urgent
call for you. When the Do not disturb status is overridden by the
attendant, his/her call is presented just as a normal call would
be, and which you may answer normally.
Notes:
Certain extensions (such as yours) may possibly be
equipped with permanent protection against call intrusion.
Depending on the configuration for your facility defined by
your system administrator, these services may be used
from specific extensions that are duly authorized, without
any warning tones being emitted. This refers to the Silent
call monitoring service.