ZyXEL Communications SMG-700 - Manual (Page 82)

Chapter 7 Troubleshooting
NWD-270N User’s Guide
82
7.2 Accessing the ZyXEL Utility
V
I cannot access the ZyXEL Utility
1 Make sure the NWD-270N is properly inserted and the LEDs are on. Refer to the Quick
Start Guide for information on how to properly connect the NWD-270N.
2 Use the Device Manager to check for possible hardware conflicts. Click Start >
Settings > Control Panel > System > Hardware > Device Manager. Verify the status
of the NWD-270N under Network Adapter (steps may vary depending on the version
of Windows).
3 Install the NWD-270N on another computer.
4 If the error persists, you may have a hardware problem. In this case, you should contact
your vendor.
7.3 Link Quality
V
The link quality and/or signal strength is poor.
1 Scan for and connect to another AP with a better link quality using the Site Survey
screen.
2 Move your computer closer to the AP or the peer computer(s) within the transmission
range.
3 There may be too much radio interference (for example from a microwave oven, or
another AP using the same channel) around your wireless network. Lower the output
power of each AP.
4 Make sure there are not too many wireless stations connected to a wireless network.
7.4 Problems Communicating with Other Computers
V
The computer with the NWD-270N installed cannot communicate with the
other computer(s).
In Infrastructure Mode
• Make sure that the AP and the associated computers are turned on and working properly.
• Make sure the NWD-270N computer and the associated AP use the same SSID.