Wacom Cintiq 18SX - Manual (Page 50)

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O B T A I N I N G T E C H N I C A L S U P P O R T
If you have a problem with Cintiq, first check the appropriate setup section in this guide to make
sure the unit is installed correctly. Then review the Troubleshooting section within this guide and
in the online Help; your problem may be described there and you can try the solution(s) offered.
If you cannot find the answer in this guide or in the online Help, you may find updated informa-
tion about your problem in the appropriate Read Me file for your platform (located on the Wacom
Tablet CD). You can also check the product FAQs (Frequently Asked Questions) on the Wacom
web site. (See next page for support listings).
Pre-Call Checklist
If you cannot solve the problem, contact Wacom Technical Support. You may want to make extra
copies of the form on this page. When you call, you should be at your computer with the
following information available:
■ ■ The Wacom Cintiq 18SX Installation Guide and User’s Manual ............................ ___________________
■ ■ Cintiq 18SX serial number
(Look at the label on the back of the display unit. You may
have to rotate the unit in order to see the serial number label.) ............................. ___________________
■ ■ Driver version number
(Look on the Wacom Tablet CD or in the Wacom Tablet Control Panel.) ............. ___________________
■ ■ The make and model of your computer or workstation .......................................... ___________________
■ ■ The make, model, and connection (DVI or VGA) of your video card .................... ___________________
■ ■ Operating system version ............................................................................................ ___________________
■ ■ The tablet data connection (USB or serial) on your computer ................................ ___________________
■ ■ A list of the peripheral devices attached to your computer ..................................... ___________________
■ ■ The software application and version you were using when
the problem occurred .................................................................................................. ___________________
■ ■ The exact wording of any error message that appeared on your screen ............... ___________________
■ ■ What happened and what you were doing when the problem occurred ............... ___________________
■ ■ How you tried to solve the problem .......................................................................... ___________________