Display troubleshooting – Wacom Cintiq 18SX User Manual

Page 48

D I S P L A Y T R O U B L E S H O O T I N G

If you encounter problems with the Cintiq display, refer to the following table. Your problem may
be described here, and you can try the solution offered. For additional information about color
issues, refer to the documentation that came with your operating system or applications.

General Problems

Solutions

No display. The power LED is
off.

No display. The power LED is lit
green.

The LED is lit orange, or the
following message appears
briefly on your display screen:

The following message appears
briefly on your display screen:

■

Verify that the AC power cable is connected, and that the Cintiq
power switch is turned on.

■

Verify that the Digital/Analog (DVI/VGA) switch is properly set.
Restart your computer after changing the position of the switch.

■

Check the contrast, brightness, and backlight controls.
Adjust as necessary, or open the OSD menu, go to the Reset
menu and select the Recall option.

■

Your computer may be in a power management mode. Touch the
pen tip to the display screen, move the mouse, or depress any key
on your keyboard.

■

Verify that the video card is properly installed.

■

Check the video cable for bent or broken connector pins.
Then properly connect the video cable.

■

Check that your computer is turned on.

■

Check that the Cintiq video cable is fully connected.

■

Check the video connector and any video adaptors for bent or
broken connector pins. Then properly connect the video cable
and necessary adaptors.

■

The input signal frequency is incorrectly set or not compatible
with Cintiq. Connect a different display and set the refresh rate
(vertical frequency) to some value between 50 and 75 Hz. If your
video card driver supports adjustment of the horizontal frequency,
make sure it is set to some value between 30 and 80 kHz.

■

The resolution is set too high (1280 x 1024, maximum).

■

The refresh rate is set too high (75 Hz, maximum).

■

Set the display properties to detect plug and play monitors.