Watlow Electric Ramping and Profiling Microprocessor-Based Control SERIES 1500 - Manual (Page 83)

Technical Reference
Technical Service
If Something Goes Wrong
The Series
1500 is a
designed for long life and durable service. If,
however, some-
thing should go wrong, call Watlow
at
507-454-5300, and ask for an application engi-
neer. We’ll help you with the problem right on the phone.
Warranty Information
The Watlow Series 1500 is warranted to be free of defects in material and workman-
ship for 18 months after delivery to the first purchaser for use, providing that the unit
has not been misapplied.
Watlow cannot guarantee against failure, since Watlow has no control over use, and
sometimes misuse. Wat!ow’s obligations hereunder, at Watlow’s option, are limited
to replacement, repair, or refund of purchase price, on any parts which upon exami-
nation prove to be defective within the warranty period specified. This warranty does
not apply to damage resulting from transportation, alteration, misuse or abuse.
Returning Merchandise
1.
2.
3.
4.
5.
Call Watlow Customer Service, 507/454-5300, for a Return Material Authorlzatlon
(RMA) number before returning any item for repair. We need this information:
. Ship-to-address
l
Bill-to-address
. Contact name
l
Phone number
l
Ship via
l
P.O. number
l
Name and
phone number of person returning the material
l
Symptoms and/or special instructions
Prior approval and an RMA number, from the Customer Serivce Department, is
needed when returning any unused product for credit. Make sure the RMA
number is on the outside of the carton, and on all paperwork returned. Ship on a
Freight Prepaid basis.
After we receive your return, we will examine it to determine the cause for your
action.
In cases of manufacturing defect, we will enter a repair order, replacement order
or issue credit
for material.
A
20 percent restocking charge is applied for all
returned stock controls and accessories.
If the unit is unrepairable, we will return it to you with a letter of explanation.
Repair costs will not exceed 5 0 percent of the original cost.
Technical Service, Appendix WATLOW Series 1500 User's Manual 83