A service notification led code appears, Table 4-1, Led c – Tandberg Data VXA-320 (VXA-3) User Manual
Page 42
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P
RODUCT
M
ANUAL
433689-01
C
HAPTER
4 T
ROUBLESHOOTING
Check that the SCSI controller and the most recent drivers available for
it are installed according to the manufacturer’s instructions.
Check that the SCSI controller is fully seated in its slot. You can also try
2.
Make sure the tape drive is installed properly on the bus, described in
. In particular, check the following:
Is the tape drive set to a unique SCSI ID?
Is a terminator installed at the physical end of the SCSI bus? Try another
terminator.
Is there a broken cable or defective connector? Try another, known-good
cable.
Is the cable correctly oriented and firmly seated on the tape drive
connector?
3.
Check that the tape drive is powered-on and that its LEDs are not
indicating an error state. See
for a complete list of LED
states.
4.
Reboot your system.
5.
Try using VXATool to communicate with the tape drive. Before running
VXATool, stop all services for your backup application. If VXATool can
detect and communicate with the tape drive, but your backup application
cannot, contact the application provider for software support.
6.
Verify that the tape drive is supported by your operating system and
“Integrating the Tape Drive” on page 18
details on how to confirm this information.
A S
ERVICE
N
OTIFICATION
LED C
ODE
A
PPEARS
If one of the Service Notification LED codes appears (see
),
refer to
for error recovery procedures.
Table 4-1 Service Notification error recovery procedures
Service Notification
Suggested Recovery Procedure
Cleaning Required
Clean the tape drive. See
for cleaning instructions; LED 2 flashes amber
when the tape drive needs to be cleaned. Use only an Tandberg Data approved
VXAtape Cleaning Cartridge.
Cleaning Tape used
up
Discard the cartridge and use a new cleaning cartridge. Do not rewind and reuse
the material in a cleaning cartridge. Reuse may redistribute contaminants
previously removed from the tape path.