Toshiba e-STUDIO382p - Manual (Page 20)

Troubleshooting > 20
T
ROUBLESHOOTING
The network addresses used in this manual are examples only. Network addresses used in
your installation must be generated from your own network.
TCP/IP
C
OMPUTER CANNOT FIND THE NETWORK INTERFACE CARD
Carry out the following procedures to verify the printer settings:
> Turn the printer off for 15 seconds and then on again.
> Confirm the network interface is enabled on the printer.
> Check there is a response to the PING command.
> Ensure that the network cable is correctly connected and that the green LED close to
the printer’s network interface is lit. If not, change the cable and try again.
> Run the “Configuration settings” on page 6 .
> Check the IP Address, Subnet Mask and Gateway are correct.
> Ensure that the TCP/IP protocol is set to Enable.
> Reset the network interface card to factory default settings.
> If DHCP and BOOTP are not used, ensure they have been set to Disable.
C
ANNOT PRINT WITH LPR
Carry out the following procedures to verify the printer settings:
> Turn the printer off for 15 seconds and then on again.
> Check there is a response to the ping command.
> Check the network cable is correctly connected.
> Change the cable and try again.
> Check the host name and IP address are configured in the workstation.