Transition Networks POINTSYSTEM CPSMC0810-100 - Manual (Page 29)

29
CPSMC08xx-100 PointSystem ™ Chassis
Warranty
Limited Lifetime Warranty
Effective for products shipped May 1, 1999 and after. Every Transition Networks'
labeled product purchased after May 1, 1999 will be free from defects in material
and workmanship for its lifetime. This warranty covers the original user only and is
not transferable.
This warranty does not cover damage from accident, acts of God, neglect,
contamination, misuse or abnormal conditions of operation or handling, including
over-voltage failures caused by use outside of the product's specified rating, or
normal wear and tear of mechanical components. If the user is unsure about the
proper means of installing or using the equipment, contact Transition Networks' free
technical support services.
To establish original ownership and provide date of purchase, please complete and
return the registration card accompanying the product or register the product on-
line on our product registration page.
Transition Networks will, at its option:
•
Repair the defective product to functional specification at no charge,
• Replace the product with an equivalent functional product, or
• Refund the purchase price of a defective product.
To return a defective product for warranty coverage, contact Transition Networks'
technical support department for a return authorization number. Transition's
technical support department can be reached through any of the following means:
Technical Support is available 24 hours a day via:
•
phone 800-260-1312 x 200 or 952-941-7600 x 200
• fax 952-941-2322
• email [email protected]
• live web chat: Transition Now
• voice mail 800-260-1312 x 579 or 952-941-7600 x 579
• All messages will be answered within one hour.
Send the defective product postage and insurance prepaid to the following address:
CSI Material Management Center
c/o Transition Networks
508 Industrial Drive
Waconia, MN 55387 USA
Attn: RETURNS DEPT: CRA/RMA # ___________
Failure to properly protect the product during shipping may void this warranty. The
return authorization number must be written on the outside of the carton to ensure
its acceptance. We cannot accept delivery of any equipment that is sent to us
without a CRA or RMA number.
The customer must pay for the non-compliant product(s) return transportation costs
to Transition Networks for evaluation of said product(s) for repair or replacement.
Transition Networks will pay for the shipping of the repaired or replaced in-warranty
product(s) back to the customer (any and all customs charges, tariffs, or/and taxes
are the customer's responsibility).