Transition Networks POINTSYSTEM CPSMC0810-100 - Manual (Page 24)

24
CPSMC08xx-100 PointSystem ™ Chassis
troubleshooting
6 Troubleshooting
1. Are ANY of the POWER LEDs on any of the slide-in-modules illuminated;
AND/OR are the fans operating?
YES
•
The chassis is receiving power. Proceed to the next step.
NO
•
Ensure all power supply cables for proper connection.
• Ensure the AC receptacle on the wall is supplying power.
• If the fuse for the AC receptacle on the wall blows repeatedly, have the AC
receptacle inspected by a qualified electrician.
• Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
2. Are ANY of the POWER LEDs on any of the slide-in-modules illuminated; but
are the fans NOT operating?
YES
•
The chassis is receiving power. Proceed to the next step.
NO
•
Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
3. For the management modules (CPSMM120, CPSMM200, CPSMM210), are
ANY of the POWER LEDs NOT illuminated?
NO
•
All management modules are receiving power. Proceed to the next step.
YES
For those management modules where the POWER LED is NOT illuminated:
•
Ensure the management module is firmly seated in the slot.
• Press the RESET button on the management module.
• Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
4. For the remaining slide-in-modules, are ANY of the POWER LEDs NOT
illuminated?
NO
•
All slide-in-modules are receiving power. Proceed to the next step.
YES
For those slide-in-modules where the POWER LED is NOT illuminated:
•
Ensure the slide-in-module is firmly seated in the slot.
• Contact Tech Support: 1-800-260-1312, Int’l: 00-1-952-941-7600.
4. To determine if a fault is due to a software problem, consult the
troubleshooting section of the FocalPoint™ 2.0 Management Application and
CPSMM100 Firmware User’s Guide (P/N 33293). This manual is available on
the enclosed application CD and on-line at www.transition.com.
5. To determine if a fault is due to an individual or slide-in-module, consult the
troubleshooting section of the user’s guide for that particular module.
6. If none of the solutions listed in this section resolves the problem, contact
Technical Support: U.S./Canada: 1-800-260-1312, International: 00-1-952-
941-7600.
24 hour Technical Support: 1-800-260-1312 -- International: 00-1-952-941-7600