Telenetics OM-AMPS-100 - Manual (Page 65)

Appendix B
Warranty & Compliances
OMEGA Installation, Operation, and Maintenance Manual 65
B
This appendix provides warranty and RMA information, along
with FCC compliance information, and steps to follow if you
have comments about or corrections to this manual.
Warranty and RMA Statement
Subject to the conditions and procedures set forth below and for one year after the date of
shipment by Telenetics, Telenetics will repair or replace, at Telenetics' option, such Telenetics
products or parts thereof or software which, on inspection by Telenetics, are found to be covered
by the limited warranties set forth below. If you think there is a problem or defect with your
Telenetics internetworking product or software:
c
Contact Telenetics' Technical Support Department between 8:00 a.m. and 5:00 p.m., Pacific
Time at (949) 455-4000 or via fax at (949) 455-4010. The Telenetics Technical Support
Representative will discuss your problem to confirm the defect. After business hours,
please leave a voicemail. A Technical Support Representative will respond to you the
next business day.
c
If warranty or return service is needed, you will receive a Return Material Authorization
(RMA) number. At no time should Telenetics products or software be sent back without a
valid RMA number. Telenetics accepts no responsibility for unauthorized returns.
c
You agree to pay for shipping to Telenetics. If the product is under warranty, Telenetics will
pay for shipping the repaired or replacement products to you. All Telenetics-paid shipments
to customers will be by ground transportation. Any other freight arrangements will be at
customer expense.
c
Telenetics shall not be liable for any damage caused to the product in transit. You
acknowledge and agree that you will bear all risk of loss or damage to the product while in
transit.
Send return shipments to:
Telenetics Corporation
25111 Arctic Ocean
Lake Forest, California 92630
ATTN: RMA # ______________________
c
Pack products securely, to prevent damage in transit. Be sure the RMA number is clearly
visible on the outside of the return shipping carton.
c
Returned Telenetics products must include all other components from the original package,
including the hardware, any cables, connectors, and user manual(s) unless otherwise stipulated
by Telenetics.
c
Enclose a copy of the original purchaser’s proof of purchase, if needed to support warranty
claim. (See details in LIMITATIONS on the next page.)
After inspecting the failed unit, Telenetics will repair or replace defective parts or components.
If upon inspection by Telenetics, a unit returned under warranty is deemed to be damaged or
out of warranty for any reason, (see LIMITATIONS section on the next page), Telenetics will
contact the customer with a price for the repair or replacement unit. Upon receipt of payment
(wire transfer, certified check, credit card, etc.) for the replacement unit plus outbound
shipping fees, Telenetics will send a new refurbished unit to the customer. Customers who do
not accept the repair offer may receive their failed equipment back by prepaying the return
freight cost.
In selected circumstances, determined by Telenetics in its sole judgment, Telenetics will ship
advance replacement for defective products within two business days of the approved RMA request
provided that the product is in stock. All Telenetics-paid shipments to customers will be by