I cannot check my voice mail, I cannot make calls using a voice command – Blackberry 9000 User Manual

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Call forwarding, 25
Switch the active phone number, 31

My phone number appears as Unknown at the top of the phone screen

Try changing the phone number on your SIM card to change how your phone number appears in the phone. In the device options, click
Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone
number. Click the trackball.

Note: If you have more than one phone number associated with your device, changing the phone number on your SIM card does not
change the phone number that your BlackBerry® device uses to make calls.

I cannot check my voice mail

Try performing the following actions:

• If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail

using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your
alternate phone number.

• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service

provider or administrator.

I cannot make calls using a voice command

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.
• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled

device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.

• Verify that your keyboard is unlocked.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the

language options. Certain languages might not be supported.

My device does not recognize names or numbers in voice commands

Try performing the following actions:

• Say the first name and the last name of your contact.
• If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.
• If your device often identifies incorrect matches, set the matching sensitivity level to reject more.
• Improve voice recognition of numbers.

User Guide

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